{"id":12,"date":"2025-10-22T19:26:26","date_gmt":"2025-10-22T19:26:26","guid":{"rendered":"https:\/\/minhijabi.com\/?page_id=12"},"modified":"2025-11-22T11:34:59","modified_gmt":"2025-11-22T11:34:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/minhijabi.com\/?page_id=12","title":{"rendered":"Refund and Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13af677 e-flex e-con-boxed e-con e-parent\" data-id=\"13af677\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-484fa158 elementor-widget elementor-widget-text-editor\" data-id=\"484fa158\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>\u00a0<\/h2><h2 class=\"wp-block-heading\">Overview<\/h2><p data-start=\"158\" data-end=\"376\">At Min Hijabi, customer satisfaction is very important to us. We understand that sometimes a product may not be exactly what you expected, and therefore we offer a <strong data-start=\"331\" data-end=\"364\">smooth and fair return policy<\/strong> for hijabs.<\/p><p data-start=\"378\" data-end=\"551\">You may request a return or exchange <strong data-start=\"415\" data-end=\"433\">within 14 days<\/strong> of receiving your order, as long as the item meets our hygiene and quality standards. To be eligible, the hijab must:<\/p><ul data-start=\"553\" data-end=\"673\"><li data-start=\"553\" data-end=\"583\"><p data-start=\"555\" data-end=\"583\">Be <strong data-start=\"558\" data-end=\"581\">unused and unwashed<\/strong><\/p><\/li><li data-start=\"584\" data-end=\"630\"><p data-start=\"586\" data-end=\"630\">Be in <strong data-start=\"592\" data-end=\"628\">original condition and packaging<\/strong><\/p><\/li><li data-start=\"631\" data-end=\"673\"><p data-start=\"633\" data-end=\"673\">Have <strong data-start=\"638\" data-end=\"671\">no perfume, makeup, or stains<\/strong><\/p><\/li><\/ul><p data-start=\"675\" data-end=\"842\">Because hijabs are personal clothing items, we follow hygienic guidelines to protect all our customers. This means <strong data-start=\"790\" data-end=\"841\">we cannot accept returns of used or worn hijabs<\/strong>.<\/p><p data-start=\"844\" data-end=\"1127\">Our intention is to provide a <strong data-start=\"874\" data-end=\"931\">safe, respectful, and transparent shopping experience<\/strong>. If you receive a damaged or incorrect product, we will solve it immediately. You can contact our support team and we will assist you with your return, exchange, or refund as quickly as possible.<\/p><p data-start=\"1129\" data-end=\"1231\">We are always here to help \u2014 and want you to feel comfortable, beautiful, and confident in your hijab.<\/p><p data-start=\"1129\" data-end=\"1231\">\u00a0<\/p><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p><!-- \/wp:list --><!-- wp:heading --><\/p><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p><!-- \/wp:list --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">Refunds<\/h2><p data-start=\"140\" data-end=\"445\">Once we receive and inspect your returned item, we will notify you by email or message. If your refund is approved, it will be processed and automatically applied to your <strong data-start=\"311\" data-end=\"341\">original method of payment<\/strong>. Please allow a few working days for the payment to appear, depending on your bank or payment provider.<\/p><p data-start=\"447\" data-end=\"463\"><strong data-start=\"447\" data-end=\"463\">Please note:<\/strong><\/p><ul data-start=\"465\" data-end=\"800\"><li data-start=\"465\" data-end=\"551\"><p data-start=\"467\" data-end=\"551\">Shipping costs are <strong data-start=\"486\" data-end=\"504\">not refundable<\/strong>, unless the item arrived damaged or incorrect.<\/p><\/li><li data-start=\"552\" data-end=\"688\"><p data-start=\"554\" data-end=\"688\">If the hijab shows any signs of use (makeup, perfume, stains, washing, strong smell, etc.), we will not be able to approve the refund.<\/p><\/li><li data-start=\"689\" data-end=\"800\"><p data-start=\"691\" data-end=\"800\">Refunds apply only to <strong data-start=\"713\" data-end=\"737\">regular-priced items<\/strong>. Sale or clearance items are <strong data-start=\"767\" data-end=\"785\">not refundable<\/strong> unless faulty.<\/p><\/li><\/ul><p data-start=\"802\" data-end=\"920\">If more than 7 working days have passed and you have not received your refund, please contact us so we can assist you.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">Late or missing refunds<\/h3><p data-start=\"192\" data-end=\"260\">If you have not received your refund yet, please follow these steps:<\/p><ol data-start=\"262\" data-end=\"771\"><li data-start=\"262\" data-end=\"362\"><p data-start=\"265\" data-end=\"362\"><strong data-start=\"265\" data-end=\"314\">Check your bank account or payment app again.<\/strong><br data-start=\"314\" data-end=\"317\" \/>Sometimes refunds take a few days to show.<\/p><\/li><li data-start=\"364\" data-end=\"469\"><p data-start=\"367\" data-end=\"469\"><strong data-start=\"367\" data-end=\"405\">Contact your bank \/ card provider.<\/strong><br data-start=\"405\" data-end=\"408\" \/>There may be a processing delay before the refund appears.<\/p><\/li><li data-start=\"471\" data-end=\"603\"><p data-start=\"474\" data-end=\"603\"><strong data-start=\"474\" data-end=\"520\">Check your email for confirmation from us.<\/strong><br data-start=\"520\" data-end=\"523\" \/>Make sure you received a message that your refund was approved and processed.<\/p><\/li><li data-start=\"605\" data-end=\"771\"><p data-start=\"608\" data-end=\"771\"><strong data-start=\"608\" data-end=\"645\">Still nothing? Please contact us.<\/strong><br data-start=\"645\" data-end=\"648\" \/>If more than <strong data-start=\"664\" data-end=\"682\">7 working days<\/strong> have passed since your refund approval, get in touch and we will assist you immediately.<\/p><\/li><\/ol><p data-start=\"773\" data-end=\"882\"><strong data-start=\"776\" data-end=\"786\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"787\" data-end=\"808\">support@yourbrand.com<\/a><br data-start=\"808\" data-end=\"811\" \/><strong data-start=\"814\" data-end=\"831\">Instagram DM:<\/strong> @YourPageName<br data-start=\"845\" data-end=\"848\" \/>We respond within <strong data-start=\"869\" data-end=\"881\">24 hours<\/strong>.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} --><\/p><h3 class=\"wp-block-heading\">Sale items<\/h3><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">Exchanges<\/h2><p data-start=\"163\" data-end=\"302\">We understand that sometimes a hijab might not be the right color, fabric, or style \u2014 and we are happy to help you exchange it if possible.<\/p><p data-start=\"163\" data-end=\"302\">\u00a0<\/p><h3 data-start=\"304\" data-end=\"334\"><strong data-start=\"311\" data-end=\"334\">Exchange Conditions<\/strong><\/h3><p data-start=\"335\" data-end=\"362\">To qualify for an exchange:<\/p><ul data-start=\"363\" data-end=\"547\"><li data-start=\"363\" data-end=\"406\"><p data-start=\"365\" data-end=\"406\">The hijab must be <strong data-start=\"383\" data-end=\"406\">unused and unwashed<\/strong><\/p><\/li><li data-start=\"407\" data-end=\"449\"><p data-start=\"409\" data-end=\"449\">It must be in <strong data-start=\"423\" data-end=\"449\">its original packaging<\/strong><\/p><\/li><li data-start=\"450\" data-end=\"481\"><p data-start=\"452\" data-end=\"481\">No perfume, makeup, or stains<\/p><\/li><li data-start=\"482\" data-end=\"547\"><p data-start=\"484\" data-end=\"547\">Request must be made <strong data-start=\"505\" data-end=\"523\">within 14 days<\/strong> of receiving your order<\/p><\/li><\/ul><h3 data-start=\"549\" data-end=\"578\"><strong data-start=\"556\" data-end=\"578\">How Exchanges Work<\/strong><\/h3><p data-start=\"579\" data-end=\"622\">If the item is in stock, we will offer you:<\/p><ul data-start=\"623\" data-end=\"698\"><li data-start=\"623\" data-end=\"642\"><p data-start=\"625\" data-end=\"642\">Another <strong data-start=\"633\" data-end=\"642\">color<\/strong><\/p><\/li><li data-start=\"643\" data-end=\"663\"><p data-start=\"645\" data-end=\"663\">Another <strong data-start=\"653\" data-end=\"663\">fabric<\/strong><\/p><\/li><li data-start=\"664\" data-end=\"698\"><p data-start=\"666\" data-end=\"698\">Or <strong data-start=\"669\" data-end=\"685\">store credit<\/strong> to use later<\/p><\/li><\/ul><p data-start=\"700\" data-end=\"748\">If the requested hijab is out of stock, you may:<\/p><ul data-start=\"749\" data-end=\"840\"><li data-start=\"749\" data-end=\"783\"><p data-start=\"751\" data-end=\"783\">Choose another available hijab<\/p><\/li><li data-start=\"784\" data-end=\"804\"><p data-start=\"786\" data-end=\"804\">Wait for restock<\/p><\/li><li data-start=\"805\" data-end=\"840\"><p data-start=\"807\" data-end=\"840\">Or request a refund (if eligible)<\/p><\/li><\/ul><h3 data-start=\"842\" data-end=\"866\"><strong data-start=\"849\" data-end=\"866\">Shipping Cost<\/strong><\/h3><p data-start=\"867\" data-end=\"1010\">The customer is responsible for the shipping cost of returning the product.<br data-start=\"942\" data-end=\"945\" \/>If the item arrived <strong data-start=\"965\" data-end=\"985\">wrong or damaged<\/strong>, we will cover the cost.<\/p><h3 data-start=\"1012\" data-end=\"1049\"><strong data-start=\"1019\" data-end=\"1049\">How to Request an Exchange<\/strong><\/h3><p data-start=\"1050\" data-end=\"1095\">To start an exchange, please contact us with:<\/p><ul data-start=\"1096\" data-end=\"1191\"><li data-start=\"1096\" data-end=\"1109\"><p data-start=\"1098\" data-end=\"1109\">Full name<\/p><\/li><li data-start=\"1110\" data-end=\"1126\"><p data-start=\"1112\" data-end=\"1126\">Order number<\/p><\/li><li data-start=\"1127\" data-end=\"1159\"><p data-start=\"1129\" data-end=\"1159\">Product you want to exchange<\/p><\/li><li data-start=\"1160\" data-end=\"1191\"><p data-start=\"1162\" data-end=\"1191\">New color\/fabric you prefer<\/p><\/li><\/ul><p data-start=\"1193\" data-end=\"1257\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1203\" data-end=\"1224\">support@yourbrand.com<\/a><br data-start=\"1224\" data-end=\"1227\" \/>Instagram DM: @YourPageName<\/p><p data-start=\"1193\" data-end=\"1257\">\u00a0<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">Gifts<\/h2><h3 data-start=\"152\" data-end=\"189\"><strong data-start=\"159\" data-end=\"189\">Ordering a Hijab as a Gift<\/strong><\/h3><p data-start=\"190\" data-end=\"300\">If you are buying a hijab as a gift, you may add a note at checkout or contact us after your purchase. We can:<\/p><ul data-start=\"301\" data-end=\"410\"><li data-start=\"301\" data-end=\"322\"><p data-start=\"303\" data-end=\"322\">Remove price tags<\/p><\/li><li data-start=\"323\" data-end=\"345\"><p data-start=\"325\" data-end=\"345\">Add a gift message<\/p><\/li><li data-start=\"346\" data-end=\"410\"><p data-start=\"348\" data-end=\"410\">Wrap the hijab <strong data-start=\"363\" data-end=\"378\">beautifully<\/strong> (if gift wrapping is available)<\/p><\/li><\/ul><h3 data-start=\"417\" data-end=\"451\"><strong data-start=\"423\" data-end=\"451\">Gift Returns\u00a0<\/strong><\/h3><p data-start=\"452\" data-end=\"525\">Hijabs that were received as a gift can only be exchanged or refunded if:<\/p><ul data-start=\"526\" data-end=\"681\"><li data-start=\"526\" data-end=\"576\"><p data-start=\"528\" data-end=\"576\">The item is <strong data-start=\"540\" data-end=\"576\">unused and in original condition<\/strong><\/p><\/li><li data-start=\"577\" data-end=\"617\"><p data-start=\"579\" data-end=\"617\">The request is made <strong data-start=\"599\" data-end=\"617\">within 14 days<\/strong><\/p><\/li><li data-start=\"618\" data-end=\"681\"><p data-start=\"620\" data-end=\"681\">A <strong data-start=\"622\" data-end=\"643\">proof of purchase<\/strong> is provided (order number or receipt)<\/p><\/li><\/ul><h3 data-start=\"688\" data-end=\"711\"><strong data-start=\"695\" data-end=\"711\">Gift Refunds<\/strong><\/h3><p data-start=\"712\" data-end=\"768\">If a gift is returned, the refund can only be issued to:<\/p><ul data-start=\"769\" data-end=\"876\"><li data-start=\"769\" data-end=\"808\"><p data-start=\"771\" data-end=\"808\">The <strong data-start=\"775\" data-end=\"802\">original payment method<\/strong>, or<\/p><\/li><li data-start=\"809\" data-end=\"876\"><p data-start=\"811\" data-end=\"876\">A <strong data-start=\"813\" data-end=\"829\">store credit<\/strong> that the receiver can use for future purchases<\/p><\/li><\/ul><p data-start=\"878\" data-end=\"1002\">We cannot send the refund directly to the person who received the gift \u2014 <strong data-start=\"951\" data-end=\"978\">only the original buyer<\/strong> can receive the refund.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">Shipping returns<\/h2><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>To return your product, you should mail your product to: {physical address}.<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p><p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p><p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p><p><!-- \/wp:paragraph --><!-- wp:heading --><\/p><h2 class=\"wp-block-heading\">Need help?<\/h2><p><!-- \/wp:heading --><!-- wp:paragraph --><\/p><p>Contact us at {email} for questions related to refunds and returns.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Overview At Min Hijabi, customer satisfaction is very important to us. We understand that sometimes a product may not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/minhijabi.com\/index.php?rest_route=\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/minhijabi.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/minhijabi.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/minhijabi.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/minhijabi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=12"}],"version-history":[{"count":9,"href":"https:\/\/minhijabi.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":786,"href":"https:\/\/minhijabi.com\/index.php?rest_route=\/wp\/v2\/pages\/12\/revisions\/786"}],"wp:attachment":[{"href":"https:\/\/minhijabi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}